Our flexible repair options let you drive the repair process.
Stay informed and involved every step of the way.
Lifetime guarantee on all repairs
I-Car Platinum technicians
OEM Repair Methods
Choice of Greener Parts
Trust and Transparency
Repair process
We believe every collision, car and customer is unique, that’s why we offer a range of options so you can choose the repair process that works for you.
01. Booking and assessment
- Scan vehicle
- Assess damage
- Insurer to review
- Estimate authorised
- Book vehicle in for repair
- Parts sourced and ETA established
02. Check in
- Vehicle dropped to Repair Centre
- Scope of works agreed
- Request contact preference for updates (phone, email or text)
- Vehicle set to privacy mode
- EV level recorded (if applicable)
- Re-scan vehicle
- Photos and repair info in job file
- OEM repair methods with vehicle
03. Disassembly
- Vehicle disassembled to identify all damage
- Customer and insurer notified of any additional damage/parts required
- Estimated completion date sent to customer via preferred choice of contact
04. Repair
- Body, parts and mechanical repairs
- Documented repairs carried out to standards
- Quality check before entering paint department
- Customer notified of progress via preferred choice of contact
05. Paint and refinishing
- Panels prepared to standards
- Check colour match and sealer
- Primer, paint and clear coat
- Quality check before entering assembly department
- Customer notified of progress via preferred choice of contact
06. Assembly
- Vehicle reassembled
- Customer notified of progress and delivery date via preferred choice of contact
- Vehicle post scan completed
- Quality check before entering final inspection
07. Final inspection
- Vehicle denibbed, buffed and polished
- ADAS calibrations performed
- Privacy mode turned off
- Vehicle washed
- Vehicle test driven
- Quality check before entering delivery stage
- Customer notified of progress via preferred choice of contact
08. Deliver
- Collect your vehicle on time
- Customer Service Officer to run through all works undertaken
- Estimator to conduct thorough handover of repairs
- Get you back on the road
09. Follow up
- All AMA Collision repairs come with a lifetime warranty